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Short Courses On Offer and Dates
Ê Loss
Prevention
This short course has been
designed to raise the awareness of retail staff to the danger of shop theft.
The course includes information on the rights and responsibilities of retail
staff and techniques to reduce to the opportunity of theft.
Registration form
Recommended participants
Team members, 2IC, Store Managers
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4/5/2010 |
26/5/2010 |
9/6/2010 |
29/6/2010 |
20/7/2010 |
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8:30am-12:30pm |
1:00pm - 5:00pm |
8:30am-12:30pm |
1:00pm - 5:00pm
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8:30am-12:30pm
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Ê
Customer
Service Skills
The image and reputation of an
organisation largely depends upon the abilities and desires of Team Members
to maintain the highest standards of service to customers. This course deals
with managing customers in regards to enquiries, requests, purchasing and
complaints. This course will provide participants with practical skills and
techniques in managing these processes.
Registration form
Recommended participants
Team members, 2IC, Store Managers
|
5/5/2010 |
19/5/2010 |
8/6/2010 |
15/6/2010 |
14/7/2010 |
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8:30am-12:30pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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Ê Retail
Merchandising
Merchandising is
an extremely powerful tool to capture customer attention and influence
buying decisions . This course
will open up an understanding of the breadth and scope of Visual
Merchandising in today’s world of retailing. It aims to assist the store to
meet their objectives by increasing the average sale per customer. This
course provides an overview of the many aspects of visual merchandising
impacting on today’s traders and retailers.
Registration form
Recommended participants
Team members, 2IC, Store Managers
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28/4/2010 |
12/5/2010 |
2/6/2010 |
16/6/2010 |
13/7/2010 |
28/7/2010 |
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8:30am-12:30pm |
1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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Ê Manager / Leader Development
This course looks at effective
leadership practices and focuses on the implications for leaders.
Participants will be guided through the contemporary ideas and elements of
providing leadership in the workplace, and will be encouraged to develop a
greater understanding of themselves and the impact of their leadership on
others. An introduction to all the key leadership areas - communication,
motivation, leadership, teamwork, performance and delegation.
Registration form
Recommended participants
2IC, Store Managers, Hub Managers
|
11/5/2010 |
1/6/2010 |
15/6/2010 |
7/7/2010 |
21/7/2010 |
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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Ê Conflict Resolution
Conflict is present in all
organisations. In any situation where people interact, there is the
potential for disagreement, challenge and conflict. Managing conflict
skillfully and constructively is both valuable and necessary in providing
opportunities for positive change and development within the organisation.
This course offers a variety of practical learning opportunities for
participants to develop skills in identifying conflicts and resolving them
constructively.
Registration form
Recommended
participants
2IC, Store Managers,
Hub Managers
|
4/5/2010 |
18/5/2010 |
8/6/2010 |
23/6/2010 |
14/7/2010 |
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1:00pm - 5:00pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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Ê Negotiation Skills
This course
teaches the basics of Negotiation Skills including establishing objectives;
techniques & tactics; closing & following up. Practice of everyday
techniques to demonstrably improve professional negotiation skills and
discover current level of listening skills.
Registration form
Recommended
participants
2IC, Store Managers,
Hub Managers
|
5/5/2010 |
26/5/2010 |
9/6/2010 |
30/6/2010 |
20/7/2010 |
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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Ê Step up and
Sell
This course is designed to help participants take the
next step from providing great customer service to achieving successful
sales for the business. Participants will learn various ways of not only
gaining product knowledge, but utilizing their knowledge as an effective
selling tool.
Registration form
Recommended
participants
2IC, Store Managers,
Hub Managers
|
11/5/2010 |
18/5/2010
|
1/6/2010 |
23/6/2010 |
7/7/2010 |
|
8:30am-12:30pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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Ê Occupational Health and Safety
It is important
that all staff have a clear understanding of Occupational Health and Safety
(OH&S) in a Newsagency environment and that they are aware of their role and
responsibility in identifying and minimising occupational health and safety
health and safety hazards. The course covers general OH&S, roles and
responsibilities, hazards and risks in the workplace, accident incident
reporting procedures, fire protection, bomb threat procedures, and more.
Registration form
Recommended
participants
2IC, Store Managers,
Hub Managers
|
28/4/2010 |
19/5/2010 |
29/6/2010 |
30/6/2010 |
28/7/2010 |
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1:00pm - 5:00pm |
1:00pm - 5:00pm
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8:30am-12:30pm
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1:00pm - 5:00pm
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8:30am-12:30pm
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